Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“From the moment that I arrived until the moment that I left, I was treated with respect and professionalism. It was a pleasant experience. Thank you very much.”
“Your facility runs like a well oiled machine. Always excellent care by knowledgeable, efficient, compassionate staff. Wouldn’t go anywhere else.”
“The total experience was A+ from start to finish”
“Everyone I dealt with was very kind and attentive, which made me feel very comfortable.”
“Everyone was friendly. I was informed about all aspects of the prep, procedure and recovery. Overall experience was as good as a colonoscopy can be.”
“I felt the staff was super friendly. I was so anxious before the start of the colonoscopy, but the nurses kept me calm. And Dr. Gellis was so friendly and informative after the procedure. A great, friendly staff makes all the difference in the world! Thank you so much!”
“I had a very positive experience with an uneventful recovery. Excellent facility! Also, the prep was very easy to follow and had very little discomfort compared to past prep treatments in other facility.”
“Everyone with whom I interacted was very kind and professional. Although no one looks forward to having a procedure, the experience went very well.”
“Everyone was friendly and caring. The staff and the facility was very professional and I was very impressed with the whole operation.”
“This facility is top notch. From scheduling, to reception, to all staff. Very professional and respectful.”
“Dr. Venkat and his team have always been amazing. I have referred my brother there for his health as well. I am high risk for colon cancer and always feel confident that Akron Digestive will stay on top of anything that goes on that could cause question for my colon health. I truly am certain due to their care, they have helped me avoid serious issues with my colon health.”
“Everyone on the staff was so nice and respectful. I have had several other procedures there and I always get the highest standard of care!”
“My visit was excellent. Everyone from doctors to receptionists were courteous, efficient, professional and kind. I was especially impressed with Dr. Venkat and his entire team. the genuinely seemed to care about my procedure and my health.”